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FieldFlicks Cancellation and Refund Policy

Welcome to FieldFlicks, your premier platform for booking turf venues. We value your patronage and aim to make your booking experience as flexible and user-friendly as possible. Please read our cancellation and refund policy carefully to ensure a smooth and enjoyable experience with our service.

Cancellation Policy for Online Payments:

  • Full Refund: Users are eligible for a full refund of the booking amount if the cancellation is made at least 48 hours before the scheduled start time of the slot.

  • No Refund: No refund will be issued for cancellations made less than 48 hours before the scheduled start time.

General Terms:

  • Service Fee: FieldFlicks charges a minimal service fee for each booking. This fee is non-refundable except in circumstances where FieldFlicks is directly responsible for the inability to fulfill a booking.

  • Bank Charges: In the event of a refund, the amount refunded will be subject to deduction of bank charges, which amounts to 3% of the total payment made.

  • Vouchers for Directly Organized Events: In cases where an event or service directly organized by FieldFlicks is cancelled, customers will be issued a voucher equal to the full amount of the booking. This voucher can be used for any future bookings on the FieldFlicks platform within six months from the date of issue.

  • Processing Time: Refunds for failed online ticket bookings or applicable cancellations will be processed within 7-10 working days from the date of cancellation.

  • Modification of Policy: FieldFlicks reserves the right to modify this cancellation and refund policy at any time without prior notice. Customers are encouraged to review the policy periodically to stay informed of any changes.

  • Security: FieldFlicks is committed to ensuring the security of your transactions. However, we are not liable for any unauthorized transactions conducted on our platform using your payment card or other payment methods. Such instances are beyond our control and do not qualify for a refund from FieldFlicks.

By using FieldFlicks to book turf venues, you acknowledge and agree to our cancellation and refund policy. We are dedicated to providing you with a seamless booking experience and appreciate your understanding and cooperation regarding our policies.

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